Eternimax: a single point of contact to repatriate or say goodbye to a family member in Latin America

When a family member dies far from home, the family has to resolve paperwork in two countries within a few days: the coroner's office, the funeral home in both countries, the permits, the airline, and the consulate. Sending a body from Georgia or Tennessee to Mexico generally costs between $5,000 and $6,000 and takes 15 to 20 business days, according to the Mexican Consulate in Atlanta. In the midst of grief, many families end up making dozens of calls without knowing who to believe.

Eternimax It was created to take that burden off the family. It's a coordination service that communicates with all parties involved in a repatriation or funeral service in another country, giving the family a single point of contact, in Spanish or English, 24 hours a day.

What does Eternimax do?

• International repatriation. Coordinate with the providers who transport your loved one from the United States to their country of origin, or between other countries.
• International funeral service. If you are here and your family member passes away in Latin America, coordinate with the providers in the country where the service is needed, whether it be burial or cremation.
• 24/7 support. Nights, weekends and holidays, in Spanish and English.
• For organizations. Funeral homes, insurance companies, assistance companies, and employers can also hire their coordination services.

«When a family member unfortunately passes away, the family doesn’t know what to do. It’s chaos,» explains Oscar Garza of Eternimax. «What do we do? We’re a single point of contact. Our mission is always human to human.».

How it works, step by step

1. The family calls or writes to Eternimax and shares the details of the case.
2. Eternimax connects the case with an authorized provider based on location and requirements.
3. The supplier defines the documents, permits, preparation, and transfer that are needed.
4. Eternimax explains to the family what is needed, helps them gather it, and sends it to the supplier.
5. The provider delivers the service.
6. Eternimax follows up with all parties and keeps the family informed until the end.

Each case has a coordinator who speaks with the family every day. Among the cases the company publicizes are a repatriation from Florida to Comayagua, Honduras, which was completed in 17 days; a burial in Maracaibo, Venezuela, resolved in 2 days; and a cremation in Baruta, Venezuela, in 6 days.

The first 72 hours: what to do

With or without a coordinator, these steps help avoid delays and unnecessary expenses. They are based on the guide for families published by Eternimax:

• Locate your loved one. Write down where they are (hospital, nursing home, home, or medical examiner's office), a contact name, a phone number, and the case number.
• Ask if the coroner is involved. In cases of unexpected death, an autopsy may be performed, and that delays the release of the body.
• Name only one person from the family as a contact. Local law decides who can authorize the services, usually the spouse, then adult children, parents, or siblings.
• State from the beginning if you want to repatriate and ask the funeral home if they have experience in international transfers.
• Ask for prices in writing. And don't sign or pay until you know what each item includes.
• Call your consulate To find out what documents your country requires and if there is any support available. Each country has its own rules.
• Request several certified copies of the death certificate and keep a copy of everything you sign.

Be wary of calls or messages demanding urgent payments: only pay the provider you contracted and through a method that leaves a record. You'll find the complete guide, country by country, in our article. How to repatriate a family member who dies in the United States.

Clear costs from the start

Before authorizing anything, the family receives a quote that separates Eternimax's coordination fee from the providers' costs. Once authorized, Eternimax pays the providers on the family's behalf, so there's no need to pay each one individually. If a requirement changes the cost, the company will notify the family before authorizing additional services whenever reasonably possible.

LATAM + Spain Membership: to get everything planned

Many migrants share the same worry: what will happen if my mother or father dies there and I'm here? To address this, Eternimax offers a coordination membership. $25 per month per beneficiary. It is hired by a person living in the United States for a relative living in one of these 17 countries: Mexico, Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Panama, Colombia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Paraguay, Brazil, and Spain.

• It includes a dedicated coordination point, 24-hour case activation, and a portal for documents and payments.
• The benefit is activated after at least 4 consecutive months of membership, according to their terms.
• The beneficiary's children under 18 can be included at no additional cost. For individuals over 75, a review is required before any payment is processed.
• Registration is online and takes about 5 minutes. Documents can be uploaded afterward.

For whom does it make sense? For those who have elderly parents or relatives in their home country and want someone they trust to coordinate everything in their language when the time comes. Membership is a coordination service, not life or funeral insurance; therefore, it's advisable to read the terms and conditions to understand what costs are covered, what's excluded, and how to cancel. If the need is immediate, a membership isn't necessary: repatriation or funeral services are arranged on a case-by-case basis.

Where does Eternimax come from?

Eternimax was born out of Grupo Amor Eterno, from Honduras, founded in 1998 by the father of Indira Narvaez, now the CEO of Eternimax. Indira grew up watching her father support grieving families, and that experience of nearly three decades in the field is the foundation of the company. "We were born out of Grupo Amor Eterno, from Honduras. We have the backing of a giant in the industry," she said in an interview with VLOG7MS.

Eternimax was founded in 2024 in the United States, has an office in Washington, D.C., and is operated by Eternity Funeral Assistance Global Services, LLC. The company does not directly provide regulated funeral services; instead, it coordinates them with authorized independent providers in each country. Its operating principle summarizes it: "The family decides. Eternimax coordinates. The provider executes.".

Frequently Asked Questions

Is it insurance? No. It's a coordination service. Supplier costs are quoted separately.

Can I call if my family member has already passed away and I don't have a membership? Yes. Repatriation and international funeral services are contracted on a case-by-case basis, without a membership.

Can you assist me in Spanish? Yes, in Spanish and English, 24 hours a day.

Contact

• 24/7 Phone: +1 (866) 978-5207
• Mail: info@eternimax.com
• Place: thelatinamericans.com/eternimax

Information provided by Eternimax. Prices and conditions may change; please confirm directly with the company.